At Nafas Al Ruh, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us.

By using our site, you agree to the practices described below.

1. Information We Collect
We may collect the following personal information when you use our website:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Information
  • Order Details
  • Browser and Device Data (via cookies) 

2. How We Use Your Information
Your information is used to:

  • Process and fulfill your orders
  • Send order confirmations and delivery updates
  • Respond to your queries and provide customer support
  • Improve our website functionality and user experience
  • Notify you about new products, offers, or promotions (if you opt in)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies and Tracking
Our website uses cookies to:

  • Store user preferences
  • Track website usage for performance analytics
  • Improve site navigation and experience

You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of the site.

4. Payment Information
We do not store or have access to your credit/debit card details. All payments are securely processed through trusted third-party gateways.

5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online transaction is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services
We may use third-party services (e.g., payment processors, courier services) to operate our business. These services only access the information needed to perform their specific task and are not permitted to use it for any other purpose.

7. Your Rights
You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (subject to order or legal obligations)
  • Opt-out of promotional communications at any time

8. Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect data from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Modified” date.